Support Topics

Account Status:

• If you have taken Defensive Driving or Safe Environment training in the past, you already have an account.
• Your Arch/Diocese may have also created an account for you as part of a historical data upload. If you areunsure, please contact your Arch/Diocese directly.
• If you DO have an account you will click ‘Sign-In’ and enter your previous username and password.
• If you don’t remember your username or password, click ‘Forgot Password’ to have the information emailed toyou directly. This will ONLY send a message if your email address is correct in the system.
• You do not need to set up a new account each time by filling in the white boxes. The information boxes are fornew account creation only.
• To ensure email delivery, add webmaster@cmgconnect.org to your address book, contacts, or safe sender list.
• If you get a message that your username is taken you may already have an account – you do NOT need to create anew one. Contact your Arch/Diocese or  Click Here  for your username and/or to reset your password.

Account Set-Up:

• If you are having difficulties setting up a new account, please Click Here  for assistance and include:

• Your Arch/Diocese and parish or school
• Your phone number and availability for a call-back
• A description of where you are having difficulties

Technical Issues:

• If you are experiencing technical difficulties, please  Click Here  and include:

• Your Arch/Diocese and parish or school
• A description of the difficulty you are having
• The steps you have tried or the process that led up to the issue
• Any screen prints that can help us determine the solution

Technical difficulties may include:

• A tab on the dashboard does not open when clicking on it
• An error code or error page is showing up
• Start curriculum tab does not open

Trouble-Shooting Tips:

• Video will not play

• Check your internet connection.
• Make sure your speakers are connected and turned on.
• Ensure your browser is updated.
• Curriculum still says ‘In Progress’

• You may still need to complete a portion of your curriculum – click to re-enter the curriculum.
• If your Arch/Diocese hosts Live Training Events your curriculum will not be complete until you attendthe class you pre-registered for, and the facilitator has verified your attendance in the system.

System Recommendations:

• Google Chrome Version 46 or higher
• Apple Safari Version 9 or higher
• Microsoft Edge Version 33 or higher
• Internet Explorer Version 10 and higher
• iOS Safari Version 9 or higher

Paying for your background check:

• The company name that shows up on your credit card statement will be: Fuzati CMG Connect.
• You will receive a receipt for the payment within 24 hours (often sooner) for the payment.
• If you are experiencing technical difficulties completing a training or a background check, please  Click Here
• If you are experiencing background check PAYMENT isses, please  Click Here  and include:

• Your First and Last name
• Your account username
• Your Arch/Diocese and parish or school
• A description of the difficulty you are having
• Any screen prints that can help us determine the solution